CUSTOMER SERVICE

Shipping Policies:

Shipping charges are determined by the total value of your order and the shipping method. Certain oversized and heavy items do not apply; in these cases separate shipping charges are indicated in the item description. All shipping is subject to verification. Call 1-888-773-0302 for Saturday delivery (for an extra fee.) Items ordered together are not necessarily shipped the same day. We will notify you of any delay beyond 20 days. Daytime phone number and e-mail address required. .

Express Delivery Policy:

Fine Wine Accessories offers two express delivery methods – 2 Business Day Delivery and Next Business Day Delivery. All express delivery orders for in-stock items must be placed on the web site before 12 P.M. Pacific Time in order to be processed and shipped the same day. Any orders placed after 12 P.M. Pacific Time will be processed the following business day. If any order is placed after 12 P.M. Pacific Time on a Friday, the order will be processed the following Monday/next business day.

Items with a noted separate shipping charge such as heavy items, wine cellars, nitrogen systems, and oversized items cannot be shipped using express delivery methods. Any orders that combine items with a separate shipping charge and items that use the shipping chart will be charged the shipping chart fee for only those items and for the selected shipping method (Standard, 2 Day Air, or Next Day) and the separate shipping fee. The item with the extra shipping fee will not be delivered using the express delivery methods.

For any orders that include items to be delivered to multiple ship-to locations, customers can select separate shipping methods (Standard, 2 Day Air, Next Day) for each ship-to location. There will be a separate shipping charge for each ship-to location based on the shipping chart. The shipping charge will be calculated based on the value of the items sent to each ship-to location and the shipping method. For any items with a separate shipping charge, only the separate shipping charge will be charged.

Delivery to Hawaii, Alaska and Puerto Rico:

Standard Delivery shipping rates do not apply to any orders shipped to Alaska, Hawaii, and Puerto Rico. Orders shipping to Hawaii, Alaska, and Puerto Rico will be shipped via UPS 2nd Day service and 2nd Day shipping rates will apply. Customers may also choose Next Day Delivery.

Items cannot be shipped to P.O. boxes. International orders and orders to APO/FPO bases and countries outside the continental U.S. require higher shipping charges than shown in the catalog. Call 1-888-773-0302 for actual shipping rates in these circumstances.

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Return Policy:

For returns call Customer Service for return authorization number, 1-888-773-0302 - 9am-6pm PST. Mon-Fri.

Standard Return Policy
You must be completely satisfied with your purchase, or simply return the item within 30 days for a quick exchange, refund or credit. Email or call Customer Service for a return authorization number. Pack items securely in original box and shipping carton and send to the address provided during your call or email to customer service. 
 

Standard Terms & Conditions
We only ask that you return the merchandise in new condition, in original boxes with your receipt. Sorry, no returns on custom wine cellars, cooling units, custom racks, videotapes, DVDs, personalized items, CDs, software, books, food or plants. Shipping is refunded only if the wrong items were shipped, or merchandise was received damaged. For all free-standing Wine Cellars, Wine Racks, large Furniture Pieces, and Cooling Units, pre-payment will be required, and a 20% restocking charge will be imposed for any cancellations or returns. , pre-payment will be required, and a 20% restocking charge will be imposed for any cancellations or returns.

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International Customers:

International calls: 1-888-773-0302.
International faxes:1-208-762-6755.

Payment by credit card for online orders or postal money order (in U.S. dollars) for mail orders. For Priority Express delivery, please call 1-888-773-0302 for specific charges. Stock items shipped within 48 hrs. Shipping and applicable duty charges are paid by customer. Call for shipping charges (All pricing in U.S. funds.)

Sorry, we can't ship to a PO BOX.
Wine cellars and oversize items have additional shipping, accurate rates are located in the item's description.

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Privacy & Security:

The information we collect is used to improve the content of our Web page, shared with other reputable organizations to help them contact consumers for marketing purposes and used by us to contact consumers for marketing purposes. All information that is collected is on an 'opt-in' basis and users are given the opportunity to 'opt-out' at any time.

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Warranties:

Many products sold by Fine Wine Accessories come with a limited warranty provided by the product manufacturer. While Fine Wine Accessories attempts to facilitate any warranty work between our customers and the manufacturers, all warranties are provided solely by the manufacturers. Fine Wine Accessories makes no express warranties of any kind and disclaims any implied warranties, including the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. Fine Wine Accessories shall have no liability to any person or entity with respect to any liability, loss or damage, including actual, indirect, special, incidental or consequential damage, caused directly or indirectly by the use or performance of any product sold by Fine Wine Accessories. Rights may vary from state to state.