FREQUENTLY ASKED QUESTIONS

Order Placing Information: 

Can I order by telephone?
You can always place orders by phone by calling 1(888) 773-0302. Orders may also be placed by fax at (208) 762-6755. Fax or mail order forms are available at www.finewineaccessories.com/forms.

How can I find out the status of an order placed online?
Please go to our website and on the top right, click on "Track my Order" to check the status of your online or telephone orders 24 hours a day. Or you can contact customer service at 1(888) 773-0302, 9am-6pm PST Mon-Fri, and a customer service representative will assist you.

Can I make a change or cancel my order?
This cannot be done online. To make a change or cancel your order, please contact customer service at 1(888) 773-0302, 9am-6pm EST Mon-Fri.  

What is Fine Wine Accessories return policy?
If you are not completely satisfied with your purchase, simply return the item within 30 days for a quick exchange, refund or credit. Email or call customer service at 1(888) 773-0302, 9am-6pm PST Mon-Fri, for a return authorization number.
We only ask that you return the merchandise in new condition and in the original packaging with your receipt. Sorry, no returns on wine cellars, cooling units, custom racks, videotapes, personalized items, CDs, software, books, food or plants. Shipping is refunded only if the wrong items were shipped, or merchandise was received damaged. For all Custom Racking, Cooling Units and Wine Cellars, pre-payment is required and a 20% restocking charge will be imposed for any cancellations after 10 days. .

Can I check my order online if I do not have an online account?
Yes. Please call customer service at 1(888) 773-0302 and we will set up an online account for you, linked to your offline order.

What forms of payment are accepted for online purchases?
Payment may be made by Visa, Master Card, Discover, American Express and Paypal. Personal checks are accepted for mail orders only.

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Shipping Information: 

What shipping options are available?
Fine Wine Accessories offers the following shipping options:

Standard Delivery
Most purchases are shipped from various warehouses and scheduled to arrive within 5-7 business days of shipment of the order. Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Standard Delivery option is available for all orders in the continental U.S. See below for order going to Hawaii, Alaska, Puerto Rico and international addresses.


Express Delivery Policy
Fine Wine Accessories offers two express delivery methods – 2 Business Day Delivery and Next Business Day Delivery. All express delivery orders for in-stock items must be placed before 12 P.M. PST in order to be processed and shipped the same day. Any orders placed after 12 P.M. PST will be processed the following business day. If any order is placed after 12 P.M. PST on a Friday, the order will be processed the following Monday/next business day.

Items with a noted separate shipping charge, such as heavy items, wine cellars, nitrogen systems, and oversized items cannot be shipped using express delivery methods. Any orders that combine items with a separate shipping charge and items that use the shipping chart will be charged the shipping chart fee for only those items and for the selected shipping method (Standard, 2 Day Air, or Next Day) and the separate shipping fee. The item with the extra shipping fee will not be delivered using the express delivery methods.

For any orders that include items to be delivered to multiple ship-to locations, customers can select separate shipping methods (Standard, 2 Day Air, Next Day) for each ship-to location. There will be a separate shipping charge for each ship-to location based on the shipping chart. The shipping charge will be calculated based on the value of the items sent to each ship-to location and the shipping method. For any items with a separate shipping charge, only the separate shipping charge will be charged.


How are shipping, handling, and delivery surcharges calculated?
Shipping charges are determined by the total value of your order and the shipping method. Certain oversized and heavy items do not apply; in these cases, separate shipping charges are indicated in the item description. All shipping is subject to verification. Call 1(888) 773-0302 for Saturday delivery which is subject to an additional charge. Items ordered together are not necessarily shipped the same day. We will notify you of any delay beyond 20 days.

What is your policy on products that arrive broken or damaged?
We understand that many of our products are fragile and may be damaged in transit. In such cases, please contact customer service at 1(888) 773-0302, 9am-6pm PST Mon-Fri and a customer service representative will assist you.

Does Fine Wine Accessories ship to Hawaii, Alaska and Puerto Rico?
Standard Delivery shipping rates do not apply to any orders shipped to Alaska, Hawaii, and Puerto Rico. Orders shipping to Hawaii, Alaska, and Puerto Rico will be shipped via UPS 2nd Day service or Next Day Delivery.

Can orders be shipped to a P.O. box?
Sorry, items cannot be shipped to P.O. boxes.

Can orders be shipped to foreign countries?
For international order, call, 1(888) 773-0302 or fax us at, 1(208) 762-6755.

Payment must be made by credit card or postal money order (in U.S. dollars) for international and mail orders. For Priority Express delivery, please call 1(888) 773-0302 for specific charges. International orders and orders to APO/FPO bases and countries outside the continental U.S. require higher shipping charges than shown in the catalog or online. In-stock items will be shipped within 48 hours. Shipping and applicable duty charges are paid by the recipient. Call for shipping charges (All pricing in U.S. funds.)  

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Wine Cellar Delivery Information: 

How are wine cellars delivered?
All heavy items and wine cellars (50 bottles or more) are delivered through our Freight Company. Extra shipping charges will apply.

All mini or compact cellars (less than 50 bottles) are shipped door-to-door or first covering. In these deliveries you are still notified, given a time window and the unit is usually placed inside the front door, basement or garage. If you need further clarification or assistance please call 1(888) 773-0302. 

What are warranties on wine cellars?
Products sold by Fine Wine Accessories come with a limited warranty provided by the product manufacturer. While Fine Wine Accessories attempts to facilitate any warranty work between our customers and the manufacturers, all warranties are provided solely by the manufacturers. The Fine Wine Accessories makes no express warranties of any kind and disclaims any implied warranties, including the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. Fine Wine Accessories shall have no liability to any person or entity with respect to any liability, loss or damage, including actual, indirect, special, incidental or consequential damage, caused directly or indirectly by the use or performance of any product sold by Fine Wine Accessories. Rights may vary from state to state.

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Security Information: 

When I submit credit card information online, is it secure?
FineWineAccessores.com has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the FineWineAccessores.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our Web site, and you do so at your own risk.

Does Fine Wine Accessories sell or rent my email address to other companies?
Fine Wine Accessories does not sell or rent your email address to other companies. All information that is collected is on an 'opt-in' basis and users are given the opportunity to 'opt-out' at any time.